Price: £9.99
(as of Dec 30, 2024 07:49:05 UTC – Details)
“Dives deep into the psychology of information and emotion in conflict situations . . . Highly recommended for facilitators and negotiators as well as mediators.” —Jennifer Beer, author of The Mediator’s Handbook and negotiation instructor at Wharton School, University of Pennsylvania
Knowing how to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives is the key to successful conflict resolution. The Mediator’s Toolkit employs the author’s powerful “S Questions Model” to provide readers with the skills and tools to do just that. It addresses four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information-seeking dimension, and the shifting thinking dimension. The toolkit clearly explains:The theory behind each question type, including exploration of relevant neuroscience and psychologyThe purpose of different types of questionsHow the questions workWhen to use different types of questionsHow to build and apply questions to mediation in a non-threatening way
This essential practical guide will radically sharpen, focus, and improve the questioning skills of qualified mediators, students, lecturers, trainers, and those using questions to challenge and effect change, in any context.
ASIN : B07F5C4FZ1
Publisher : New Society Publishers (18 Sept. 2018)
Language : English
File size : 10860 KB
Text-to-Speech : Enabled
Screen Reader : Supported
Enhanced typesetting : Enabled
X-Ray : Enabled
Word Wise : Enabled
Print length : 259 pages
Customers say
Customers find the book an excellent resource for mediators. They appreciate the insightful and practical information, including theory and sample questions. The book is easy to follow and provides relevant examples.
AI-generated from the text of customer reviews